Multiple Steps of Verification
Your quality is important to us and we have added an additional layer of verification to ensure your customized items are to your expectations. Please review the above video for steps on how to customize your purchase. If these steps are not followed it will delay the delivery of your items.
Thank you for your purchase. We hope you are happy with your purchase. A large part of our inventory are customized items tailored to your needs. These items can not be modified once printed; therefore we have a NO refund policy on all customized items. All other items must meet our Exception criteria listed below.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. All refund exceptions will be at the discretion of the Hampton Roads Hokies Apparel Manager and our apparel manufacturer. For defective, damaged, or incorrect products, please contact us at firstname.lastname@example.org.